Terms & Conditions

Disclaimer/ Refund Policy/ Terms and Condition for patients at My Similia Homeopathic Center- 2017
A) Disclaimer
The details provided on this site is for informative purpose only and cannot substitute for expert medical knowledge. The information given on this website is based on our experience and expertise and can vary with other doctors or medical professionals. It isn't an absolute. Any possible names of medicines which we have suggested to users on this website for any particular disease are just for information. Any claim regarding the use of medication without seeking professional help will be at the user's own risk.
Whatever information, advice or knowledge this website provides has to be applied or evaluated in every individual case. The suggestions or advice may not be applicable in every case. Readers are suggested to take professional help either with our expert doctors or with their local doctors before coming on to any conclusion regarding the treatment.
Homeopathic prescribing is a complicated process. It is beyond the scope of online treatment service to give any refined account on the nature of prescription.

B) Refund Policy
Our homeopathic clinic is based on strong ethics and values where ethical values win over commercial values.Patients availing the online treatment must read the Refund policy, and it is presumed that they have understood the policy and that they agree to its terms and conditions and no claims other than stated in this policy shall be entertained. The decision taken by My Similia Directors will be final.

You can return the prescription bottle with unused medicines to our head office if you are not convinced with our treatment after taking it for six weeks. Your fee will be duly refunded after deducting the shipping as well as processing charges. We will carry out the Refund process if we receive your parcel within eight weeks from date of commencement of the treatment. 

Please note that no refund is applicable for patients opting for two months plan. 
The refund policy is not applicable for the patients who have renewed their treatment plan. 
.
Please go through our refund policy defined as under:

The refund policy is made keeping in mind different situations a patient claims for refund.

Situations

I) Treatment package cancellation before medicine dispatch: 
 As soon as you sign up for a treatment package and make the payment, our team of doctors starts working on prescription tailor-made according to the responses you filled in the questionnaire provided. But if before the shipping of medicine, you opt for cancellation of a treatment package, then a nominal processing charge will be applicable.

A) Four months Treatment package:
Binding note: Refund request would be accepted if made within five days from the date of purchase.

B) Eight months Treatment package:
Binding note: Refund request would be accepted if made within five days from the date of purchase.

C) One Year Treatment package
Binding note: Refund request would be accepted if made within five days from the date of purchase.

II) Canceling the treatment package after dispatching of medicine (four months package):
You would be advised to return the medicine parcel, with unused drugs, which must reach us within eight weeks of the dispatch date. In a situation where the patient takes a four-months-plan, and you are not satisfied, and as a consequence want to cancel the order, we can refund your amount after deduction of  USD 130 (equivalent to INR 8450) towards processing and shipping charges. This deduction of USD 130 applies to patients belonging to the Categories II, III and IV. 
 

III) Canceling the treatment package after we dispatch the 1st batch of medicine (eight months package):

Binding note: Refund request would be valid until 150 days from the date of purchase.

V) Canceling the treatment package after we dispatch the 1st batch of medicine (In the case of twelve months package):

IV) Canceling the treatment package after we dispatch both the batches of medicine (In the case of eight months package): No refund.

Binding note: Refund request would be valid until 150 days from the date of purchase.

VI) Canceling the treatment package after we dispatch the 1st and 2nd batches of medicine (In the case of one year package):
Binding note: Refund request would be valid until 270 days from the date of purchase.                      
             

VII) Canceling the treatment package after we dispatch 1st, 2nd & 3rd batches of batches of medicine (In the case of One Year Package): No refund.

VIII) CHARGEBACK FEES:
Please note that if the patient requests the chargeback by mistake, then it would be cardholder's responsibility to bear the chargeback fees.
Chargeback and retrieval application fees are between US$ 15 and US$ 60. These charges are imposed by our service provider's bank when they receive the chargeback or retrieval documentation from our customer's bank.

C) Terms and Conditions
Patients are requested to send refund request via email through Patient Support System or call our accounts department.
The time elapsed to get a refund, and refund amount may vary depending on the credit card company, bank or other institutes regulations over which we may have no control.
According to the regulations prevailing refund may be made in respective currencies.
My Similia homeopathic Center reserves the rights to modify the Refund policy at its discretion, without prior notice.
Money back request will not be accepted in case of patients who don’t revert by sending the filled questionnaire, in spite of reminding two times, within one year from the date of making payment for the treatment package.
In the case where a patient opts for 8 or 12 months package and do not give feedback within the stipulated time after receiving the first batch of medicines (in spite of 2 reminders), he/she is not eligible for refund or remaining batch of pills. 
Patients choosing the wrong treatment plan regarding location (e.g. choosing India plan despite residing outside India), will have to pay the difference amount as per their residing place to get the medicines. Failing to do so by the erring patient will qualify for a zero refund from My Similia team.
A patient availing any current offers on our website has a right to refund, but the charges calculated will be according to our Regular Refund Policy, and no other special consideration will be given in the case of 1st, or 1st & 2nd batch charges, Processing Fee or Handling Fee, shipping charges, etc. The final refund amount calculated thus would be binding for any patient.
Any person availing our treatment package is deemed to be agreeing to our refund policy.
If you happen to have any doubt or queries concerning this policy, feel free to contact our support staff.
Refund policy for Patients residing in India.(Category I)
Important note for patients from India making payment using the credit card:
Please note that we are using an International payment gateway for processing your credit card details, which will charge the specified fees (such as Rs. 5500/-, etc.) but in US dollars. Depending on the US$ to INR fluctuation, the actual costs may have a variation of about Rs. 300. However, we assure that in case you have been charged more, we shall send you more medicine worth that amount, ensuring no loss to you. Please note that we shall not be liable for any legal action for variation in charges after having made this declaration
No refund is applicable for patients choosing the two months treatment package.
If money back request is made any time during treatment, following deductions will be appropriate:
Consultation and handling charges: Rs. 1000/-
Rs.200 /- will be charged per week of the medicines dispensed or until the date of refund request.
Dispensed medicines, or medicines not used by the patients, will not qualify for the money back criteria as medicines are not usable by us in any way.
The refund request will be valid only if made before the end of the treatment plan opted by the patient, which may be for 4, 8, 12 months.
No refund will be available if the patient approaches us, after the end of the course of treatment.
If the patient claims that he recovered from the said disease within a period shorter than the treatment plan opted for, there will be no refund available, as the treatment plan indicates the cost of the treatment up to the specified period.
No refund will be available without a valid receipt.
The refund may be given only by cheque in favor of the patient (or guardian) who have made the payment.
Starting with treatment confirms that the patient has agreed to this Refund Policy.
Please note that My Similia is not liable to give any refund to those patients who do not revert by sending a reply to the questionnaire, within one year of signing up for the treatment. Those patients who do not respond to the Questionnaire even after reminders twice (by email as well as by post), will not be liable for any refund nor any medication. If they do not respond within one year from the date of sign-up, or within eight months of the dispatch of the last batch of medicine, in the case of those who have chosen for 8 or 12 months plan, they won't get medication.
The refund policy is subject to change without prior notice.